Roof AngelPrivacy Policy

Introduction

Roof Angel (“Roof Angel,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit roofangel.com (the “Website”), contact us, or request our roofing services, how we use that information, and the choices you have. By using the Website or contacting us, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you request a quote, schedule an inspection, call or text us, apply for a job or otherwise contact us, we may collect your name, email address, phone number, property address, details about your roof or project, photos you share, insurance claim information you choose to provide, and anything else you include in your message.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages viewed, links clicked, the website that referred you and the approximate location of your device. We collect this using cookies, pixels and similar technologies.

Information from others. We may receive information about you from third parties, such as financing partners, insurance adjusters you ask us to work with, review platforms, advertising partners and lead or referral sources.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Schedule and perform inspections, estimates and roofing work
• Communicate with you about your project, including by phone, email and text message
• Help document damage and support your insurance claim when you ask us to
• Connect you with financing options when you request them
• Send follow-up messages, service reminders and occasional offers, which you can opt out of at any time
• Improve our Website, services and advertising
• Protect against fraud and comply with legal obligations

Calls and Text Messages

If you give us your phone number, you agree that Roof Angel may call or text you about your inquiry, appointment or project, including through automated systems. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, and reply HELP for help. Consent to receive marketing messages is not a condition of purchasing any service. We do not sell or share your mobile number with third parties for their own marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us run our business, such as our customer relationship management system [e.g., JobNimbus], website hosting, scheduling, email, phone and analytics providers
• Financing partners [e.g., Enhancify], only when you request financing information
• Insurance companies and adjusters, only when you ask us to help with a claim
• Manufacturers [e.g., Owens Corning], when needed to register a product warranty
• Advertising partners, such as Google and Meta, to measure and improve our ads
• Legal and safety purposes, when required by law or to protect our rights, customers or others
• Business transfers, if Roof Angel is involved in a merger, acquisition or sale of assets

Cookies and Analytics

We use cookies and similar technologies to understand how visitors use the Website and to measure our advertising. We may use tools such as Google Analytics [confirm]. You can control cookies through your browser settings, and you can learn how Google uses data at google.com/policies/privacy/partners. Turning off cookies may affect how parts of the Website work.

Your Choices

You can opt out of marketing emails by clicking “unsubscribe” in any email, and opt out of text messages by replying STOP. You may also contact us to ask to see, correct or delete the personal information we hold about you. Depending on where you live, you may have additional rights under state privacy laws, and we will respond to requests as those laws require.

Data Retention and Security

We keep personal information for as long as needed to provide our services, keep business and warranty records, and meet legal obligations. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Children’s Privacy

The Website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Third-Party Links

The Website may link to third-party sites, such as financing applications, review platforms and social media. We are not responsible for the privacy practices of those sites, so please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Roof Angel 2212 Frederica St, Owensboro, KY 42301 Phone: (270) 681-0226